Legal
Terms of Service
Effective: September 8, 2026
1. Agreement
These Terms are between you and Talistech BV, trading as AlwaysOnTime. By creating an account or using the service you accept these Terms. Business customers also accept the Data Processing Addendum where applicable.
2. The service
AlwaysOnTime schedules and sends reminders through selected channels. Delivery depends on your settings, recipient consent, networks and third-party providers. The service is not an emergency, medical, safety-critical or guaranteed-delivery system.
3. Accounts and content
You must provide accurate information, protect your credentials and use the service lawfully. You are responsible for reminder content, recipient details, permissions, opt-ins, frequency and the consequences of messages you schedule. Do not upload special-category or highly sensitive data unless you have a documented lawful basis and the service is suitable for it.
4. Reminders, WhatsApp and acceptable use
The service is limited to wanted, transactionally relevant reminders. You must not send spam, cold outreach, bulk marketing, phishing, scams, unlawful content, harmful links, harassment or messages to scraped, purchased or opted-out lists. WhatsApp messages require a valid opt-in and must follow Meta’s WhatsApp Business policies. STOP, UNSUBSCRIBE and CANCEL requests must be honoured immediately. We may stop delivery or restrict accounts where activity creates legal, provider, security or recipient risk.
5. Plans, credits and payment
Prices, VAT and allowances are shown before checkout. Paid subscriptions renew at the displayed interval until cancelled. Credit packs have no cash value and cannot be transferred or resold. Stripe processes payments. Nothing here removes mandatory consumer rights, refund rights or statutory guarantees.
6. Consumers and withdrawal
Consumers generally have a 14-day withdrawal period for online service contracts. If you request that the service starts during that period, you expressly acknowledge that the withdrawal rules for a service that has begun may apply. Any cancellation or withdrawal can be sent to hello@alwaysontime.io or through the available account controls. We will refund amounts required by applicable law using the original payment method.
7. Suspension and termination
We may suspend or terminate access for non-payment, breach, abuse, unlawful use, provider restrictions, security risk or operational necessity. We may preserve information where needed for legal, security, accounting or dispute purposes. You may delete your account through Profile or the Privacy Center.
8. Availability and liability
The service is provided as available. We are not responsible for delays or failures caused by networks, providers, recipients, incorrect data or events outside our reasonable control. Liability is limited to the extent permitted by law and nothing excludes mandatory consumer rights or liability that cannot legally be excluded.
9. Law and changes
Belgian law applies, subject to mandatory consumer protections. We may update these Terms when the service or law changes. The effective date identifies the current version. Questions and complaints can be sent to hello@alwaysontime.io.