General Terms

1. Agreement

By creating an AlwaysOnTime account or using the service, you agree to these terms. If you use the service for an organisation, you confirm that you have authority to accept these terms on its behalf. You must be legally permitted to use the service in your country and must provide information that is accurate, complete and kept up to date.

2. The service

AlwaysOnTime helps you schedule reminders and notifications. We aim to deliver notifications reliably, but delivery can depend on your settings, recipient consent, internet access, telecommunications networks, email providers and other third-party providers. The service is not an emergency, medical, safety-critical or guaranteed-delivery communication system. You must not rely on it as the sole method for time-sensitive, essential or life-safety communications.

3. Accounts and content

You are responsible for keeping account credentials secure and for all activity carried out through your account. You are also responsible for the accuracy, lawfulness and appropriateness of reminders, messages, contact details and recipient information that you add, upload or send through AlwaysOnTime. You must not use the service for unlawful, abusive, deceptive, harmful or unsolicited communications.

You retain responsibility for your content and confirm that you have all permissions, licences, consents and other rights required to use it and to send it to each recipient. You must not upload or transmit content that infringes another person’s rights, contains malicious code, or creates a risk to AlwaysOnTime, our providers or other users.

4. Anti-spam, acceptable use and unwanted activity

AlwaysOnTime is intended for legitimate, wanted and reasonably expected reminders and notifications. Protecting recipients, communication networks and the reputation and deliverability of the service is essential. This section applies to every message, reminder, contact list, account, device, integration and other use of AlwaysOnTime.

4.1 Consent and lawful communications

Before sending a message, you must have a lawful basis and all consent or other permission required by applicable law. You must be able to demonstrate where your recipient data came from and why you are allowed to contact each recipient. You must not send communications to scraped, harvested, purchased, rented, shared or otherwise acquired lists unless you have a valid legal basis and the recipients would reasonably expect the communication. A recipient’s previous interaction with you does not automatically authorise unrelated, repeated or promotional messages.

You must identify yourself accurately, use truthful sender and reply information, clearly describe the purpose of the communication, and provide any opt-out, unsubscribe or other recipient control required by law. You must promptly honour opt-out requests and maintain your own suppression or do-not-contact lists. You must not use AlwaysOnTime to contact a person again after that person has opted out, asked not to be contacted, blocked you, or otherwise indicated that the communication is unwanted.

4.2 Prohibited communications and activities

You must not use AlwaysOnTime to send, facilitate, encourage, store or distribute spam or any other unwanted communication. Prohibited activity includes, without limitation:

• bulk, mass, automated or high-volume messages that recipients did not clearly request or reasonably expect;
• cold outreach, unsolicited marketing, lead generation, affiliate promotion, advertisements or repeated sales messages without the required permission;
• messages sent to purchased, scraped, guessed, harvested, recycled or third-party contact lists;
• phishing, credential theft, impersonation, fraud, scams, deceptive offers, false claims or attempts to manipulate or mislead recipients;
• malware, ransomware, spyware, viruses, harmful links, malicious attachments or links designed to hide the destination;
• harassment, threats, intimidation, hate, discrimination, sexual exploitation, abuse, or communications intended to distress or endanger another person;
• illegal goods or services, unlawful financial schemes, regulated products without the required permissions, or content that violates privacy, intellectual-property or other rights;
• messages designed to evade spam filters, provider rules, rate limits, fraud controls, blocklists or recipient preferences;
• rotating domains, sender identities, phone numbers, accounts, payment methods or recipient lists to conceal abuse or continue after restriction;
• testing or probing the service with real recipients, sending campaigns in a way that causes excessive bounces or complaints, or deliberately harming deliverability; and
• using AlwaysOnTime in connection with bots, scripts, scraping, reselling, account sharing or any automated process that is not expressly supported by us.

4.3 Your responsibility for recipients and content

You must use accurate recipient details, send only content that is relevant to the recipient and limit the frequency and volume of messages to what a reasonable recipient would expect. You are responsible for checking every message, link, attachment, date, time zone, phone number, email address and recipient list before sending. You must not use AlwaysOnTime to bypass a recipient’s settings, an organisation’s communication policy, a carrier’s rules or a provider’s unsubscribe mechanism.

If your messages generate complaints, abuse reports, blocks, bounces, carrier filtering, provider warnings or other signs that recipients do not want them, you must immediately stop the relevant activity, investigate the cause and remove the affected recipients. You must cooperate promptly with reasonable requests from us or our providers concerning consent, list sources, message content, sender identity, complaint handling and deliverability.

4.4 Monitoring, detection and reports

To protect users, recipients, providers and the service, we may use automated systems and human review to inspect account activity, message patterns, technical metadata, delivery results, complaints, bounces, opt-outs, domains, links, device signals and other indicators of abuse or unwanted activity. We may receive reports from recipients, carriers, email providers, hosting providers, payment providers, security services, regulators or other third parties. We are not required to disclose our detection methods, thresholds, internal risk assessments or other security information.

We do not have to wait until spam, abuse or damage has been conclusively proven. A reasonable suspicion, credible report, unusual pattern, elevated complaint or bounce rate, failure to provide satisfactory evidence of consent, or risk to the service may be enough for us to take protective action. We may also act when the activity is legal in one place but violates provider requirements, recipient expectations or the operational rules needed to keep the service available.

4.5 Third-party rules and cooperation

Your use of AlwaysOnTime may also be subject to the rules of email providers, mobile carriers, messaging platforms, payment processors, hosting providers and other partners. You must comply with those rules whenever they apply. We may share relevant information, preserve evidence, investigate activity and cooperate with providers, law enforcement, regulators or other third parties where we believe this is necessary to prevent spam, fraud, abuse, security incidents or unlawful conduct, or to protect people, property or the service.

5. Blocking, suspension and denial of access

We reserve the right, to the fullest extent permitted by applicable law, to take immediate protective action at any time and without prior notice. In our sole reasonable discretion, we may block, suspend, restrict, terminate or refuse access to any person, account, organisation, device, IP address, email address, telephone number, domain, integration, payment method, message, recipient list or other part of the service if we detect or reasonably suspect spam, unsolicited communications, abuse, fraud, unlawful activity, a breach of these terms, a security or operational risk, a provider violation, or conduct that may harm recipients, AlwaysOnTime, our partners or other users.

Such action may include stopping or delaying delivery, removing or quarantining content, disabling features, imposing limits, requiring additional verification, refusing new registrations, preventing the creation of replacement accounts, cancelling scheduled messages, withholding or freezing credits, deleting data, or permanently denying access. We may act preventively, based on automated signals or a third-party report, and we are not required to provide a warning, a grace period, an opportunity to cure, a detailed explanation or an advance investigation before acting.

If your account, content or activity is blocked, suspended, restricted or terminated because of spam, unwanted activity, suspected abuse, a breach of these terms or a related risk, you are not entitled to a refund, replacement credits, damages or other compensation for unused credits, subscription time, cancelled messages, lost data, lost business, loss of reputation or any other resulting loss, to the extent permitted by law. We may retain or disclose information where required for security, legal, compliance or dispute-resolution purposes.

You must not evade or attempt to evade an action taken under this section. Creating another account, changing sender details, using another person’s account, rotating domains or payment methods, or using another route to continue restricted activity is itself a material breach and may lead to further blocking or termination. We may, but are not obliged to, review an appeal or request for reinstatement. Any reinstatement may be conditional, temporary or refused without compensation.

6. Credits and payments

Paid plans and credit packs are presented with their applicable price and allowance at checkout. Credits are used for notification deliveries according to the published channel pricing. Payments, renewals, refunds and taxes are handled according to the checkout terms shown at purchase. Credits have no cash value, may be subject to expiry or usage limits shown at purchase, and may not be transferred or resold. Nothing in this section limits mandatory refund or cancellation rights that apply under law.

7. Availability and termination

We may update, suspend or discontinue parts of the service for maintenance, security, legal, provider or operational reasons. You may stop using the service and request account deletion. We may suspend or terminate accounts that breach these terms, create risk for others or are no longer commercially or technically supportable. Sections concerning content responsibility, prohibited use, enforcement, payments, liability and any provisions that by their nature should survive termination will continue to apply after your use of the service ends.

8. Liability

To the extent permitted by law, AlwaysOnTime is provided on an “as available” basis and we are not responsible for indirect losses or missed events caused by information you provide, recipient systems, spam filtering, provider rules, network failures or third-party delivery failures. You are responsible for maintaining copies of important content and for using an appropriate alternative communication method where failure or delay could cause harm. Nothing in these terms limits rights or liability that cannot legally be limited or excluded.

9. Contact and changes

We may update these terms when the service, legal requirements or our operating practices change. The updated date above will change when we do. Continued use of AlwaysOnTime after an update means that you accept the updated terms, except where applicable law requires a different form of notice or consent. Questions can be sent to the AlwaysOnTime team through the contact details published on this website.